Rachel Cole

24.8.89

"Opportunities are usually disguised as hard work, so most people don't recognize them." - Ann Landers

About

Hi there!

Thanks for visiting my CV.

I come from an extensive background in hospitality. Holding a Swiss Hotel Association Bachelor's Degree in International Hotel Management, I understand all aspects of hotel and hospitality business management. Working in a number of 5 star Starwood hotel corporations in food and beverage departments, I was proud to be the first employee to complete the Management Fast Track program for the Sheraton Mirage Gold Coast.

Following this, the opportunity arose to come back home to New Zealand as the Events Manager for Stonyridge Vineyard on Waiheke Island. This position involves the organisation and on day management for weddings, corporate & exclusive functions, birthday parties and Auckland's largest and most prestige New Year's party for 3000 people. This position has provided valuable experiences and insight in small business operations, with the opportunity to understand and learn payroll and sales along with many additional skills.

I am now ready to undertake new challenges, share and develop on the skills I hold and extend my knowledge.

Rachel Cole

Achievements

Completed Starwood Careers Management Fast-track.

Swiss Hotel Association Bachelors Degree in International Hospitality Management.

Co-Management and Co-Organisation one of New Zealands most prestige New Years events.

Rachel's Top Eight Qualities

Employment & Education

Events Manager

Stonyridge Vineyard, Waiheke Island

Current responsibilities includes but not limited to:

  • Overview of all hospitality departments including restaurant, tasting lounge & kitchen
  • Booking & organisation of all reservations from day to day, groups, functions, private dinners & weddings
  • On day management & co-ordination for large events and weddings
  • Organisation & on-day management for Auckland's largest New Years Event for 2500+ people
  • Budget control with Event Organisation & Management
  • Building & retention of long term customer relationships through VIP memberships, memorable experiences
  • Hospitality Operations Management including:
    • Property management
    • Menu development & costing management
    • Staffing levels & employment
  • Update & monitoring of company website including imagery, menus, tasting notes & advertising
  • Marketing, design & advertising for company outlets on social media, website, posters & newspapers / magazines
  • Use of Adobe creative suite - primarily Photoshop, Fireworks
  • Database entry & annual maintenance
  • Use of MS Excel for data management, and MS Word for mail-merging (emails)

Restaurant Supervisor

Terraces Restaurant, Sheraton Mirage, Gold Coast

Responsibilities included but not limited to:

  • Supervise & run breakfast, lunch & dinner shifts in Terraces Restaurant which hosts over 200,000 people per year
  • Complete rostering & staffing levels for Terraces Restaurant consisting of 55 staff
  • Complete stock takes & ordering for beverage and food
  • Resolve customer complaints
  • Conduct interviews, reference checks, training, performance management, certifications & appraisals

References

References are available upon request.